This worked for me, took them one minute after I sent the tweet
@DeathEngine and @KingKai have this problem.
My friend was literally having this issue yesterday, just tweeted them, we'll see what we get back from them. Also I just got within 1 win of Diamond for the third time after a 5 win streak, then lost ;_;
that sucks, keep working at it and you'll get better as time goes on, and your sr will go with you.
Thanks man, hoping to finally hit Diamond tonight with our 6man. We'll see what fate holds. Also, tweeting them worked, and their social media manager is a really nice guy called Miko. Nice fellow.